IT Service Administrator providing technical support for end users at X - Chem. Collaborating on IT operations and ensuring efficient service delivery for the organization.
About the role
- System Administrator managing core IT systems and infrastructure for a fast-paced startup in Limassol. Supporting the CTO and ensuring compliance across IT operations and security.
Responsibilities
- Maintain and support core IT systems and infrastructure, including Microsoft 365, Exchange, Entra ID (Azure AD), Intune (Windows & macOS), Cloudflare, and AWS environments.
- Administer endpoint management and security policies across both Windows and macOS devices using Intune and related tools to ensure compliance and data protection.
- Oversee Atlassian stack (Jira, Confluence, and Service Management), including configuration, access, and user provisioning.
- Manage software licensing, procurement, and asset tracking, ensuring cost-effective, compliant usage of hardware and software across the organization.
- Provide hands-on technical support to ~60 local and remote team members across multiple locations, resolving hardware, software, and network issues.
- Develop and maintain IT operational documentation, knowledge base articles, and process guidelines to support efficiency and self-service.
- Implement ITSM/ITIL best practices for service delivery, incident management, and continuous improvement.
- Evaluate, recommend, and implement infrastructure improvements, staying current with emerging technologies to support business growth and resilience.
- Support security and disaster recovery processes, including backup management, access controls, and system monitoring.
Requirements
- 2+ years of experience in IT support, systems administration, or infrastructure engineering roles.
- Hands-on experience with Microsoft 365, Exchange, Entra ID (Azure AD), Intune, and macOS/Windows endpoint management.
- Familiarity with cloud platforms, especially AWS (IAM, EC2, S3), and Cloudflare for DNS and security configurations.
- Proficiency in Atlassian tools (Jira, Confluence, Service Management) and general SaaS administration.
- Solid understanding of network fundamentals (DNS, DHCP, TCP/IP); familiarity with VoIP concepts is a plus.
- Strong skills in IT asset and license management, procurement workflows, and access governance.
- Understanding of ITIL/ITSM principles and service delivery models.
- A proactive, solution-oriented mindset and eagerness to learn and implement new technologies.
- Strong communication and collaboration skills, with the ability to support both technical and non-technical users.
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
Benefits
- Hybrid work model (home + office) in Limassol
- Career growth opportunities and ongoing professional development
- Continuous training and hands-on experience with modern technologies
- 21 days of annual leave + 6 days of sick leave
- Work anniversary gift & birthday half-day off
- Digital onboarding and full support during induction
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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