Program Director overseeing CDL Program in academic setting, guiding curriculum development and student success. Ensures faculty performance and supports student engagement and achievement.
About the role
- Program Manager driving incident management and security monitoring initiatives for Cisco's Security and Trust Organization. Collaborating with cross-functional teams to enhance security operations and client engagement.
Responsibilities
- Manage the implementation of security monitoring services.
- Lead SVIC client engagement and onboarding activities across Cisco business units.
- Coordinate multiple projects and/or teams in parallel to meet organizational priorities.
- Plan, execute, and monitor programs throughout the program life cycle to support the strategic direction of the organization.
- Manage program schedule, scope, and resources, adjusting to new requirements and constraints over the program lifecycle.
- Plan and implement program governance structures in an organized and controlled fashion to ensure that decision making is occurring with the right people involved.
- Regular communication of program delivery results and financial reporting to program stakeholders.
- Ongoing communications and change management supporting program objectives, adoption and maturity.
- Identification, monitoring, and control of program risk, issues, and escalations.
- Identification, monitoring and control of the interdependencies between projects.
- Upskill, retrain, and develop the team as needed to address all the resource requirements.
Requirements
- Bachelors with 7+ years of experience, OR Masters with 4 + years of experience in project/program management, incident management, and/or cybersecurity.
- 4+ years of experience handling technical incidents, managing escalations, and communicating effectively with clients/customers.
- Demonstrated hands-on experience with tracking tools such as Microsoft 365, Jira, and ServiceNow.
- Proven experience in leadership roles (e.g., project management, incident management, or tech lead) with strong problem-solving and decision-making abilities.
- ITIL foundation certification preferred.
- PMP certification desired.
- Able to understand and communicate the technical elements of a security incident/investigation concisely and effectively to a wide audience (verbal and written).
- Competence and desire to learn quickly on new technologies as they become relevant.
- Strong analytical, interpersonal, relationship management, and time management skills.
- Ability to collaborate with a worldwide team to accomplish our goals.
- Knowledge of adversary techniques, threat-modelling frameworks, and security concepts (SANS GSEC, GCIH, and/or CISSP certifications preferred).
- Understand roles and responsibilities of other teams and how best to apply their skills in the resolution of security incidents.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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