Hybrid Associate Program Manager

at Five9

• Job title: Associate Program Manager
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $56,200 - $148,500 per year
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, United States

About the role

• Join Five9 as an Associate Program Manager in a remote role. Collaborate with teams to enhance customer experience in cloud contact center solutions.

Responsibilities

• Effectively communicate plans, progress and status updates to both internal staff and customer stakeholders
• Effectively run project meetings and follow up with identified Risks, Issues and/or Action items.
• Articulate the value of Five9’s Professional Services through presentations, demonstrations and open discussion with customers
• Effectively create project artifacts and documentation.
• Effectively communicate with internal and external stakeholders.
• Coordinate project portfolio wide initiatives for the enhancement and improvement of professional services projects
• Build on any prior experience with project/process management and apply it to the Five9 methodologies
• Conduct day-to-day operational and tactical aspects of multiple Implementation projects
• Collaborate with associated internal team members to ensure a streamlined implementation of all products

Requirements

• Minimum of 2-3 years experience in project related management, planning or coordination
• Experience working in a dynamic, fast-past environment
• Customer Service environment or Call Center industry experience desired
• Exposure to CRM (Custom Relationship Management) and Lead Management solutions desired
• Desire to learn how to manage multiple projects of varying complexity simultaneously while provided training and management oversight
• Ability to work in a remote environment
• Highly inquisitive
• Excellent verbal and written skills
• Willing to travel on occasion

Benefits

• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
• Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
• Generous employee stock purchase plan.
• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.