Hybrid Program Manager – Account Management, Client Facing

at Coates Group

• Job title: Program Manager – Account Management, Client Facing
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: CA$75,000 - CA$100,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Toronto, Canada

About the role

• Program Manager managing McDonald’s Canada account for hardware initiatives and technology infrastructure. Overseeing communication between McDonald’s stakeholders and Coates internal teams to ensure project success.

Responsibilities

• Act as a key point of contact between McDonald’s Canada stakeholders and Coates internal teams, ensuring clear and consistent communication across programs
• Support the management and coordination of hardware initiatives including drive thru enclosures, kiosks, media players, and other restaurant technology infrastructure
• Consolidate input from internal teams including hardware, product, supply chain, finance, and deployment teams and communicate updates clearly to internal and client stakeholders
• Proactively prepare and maintain client facing documentation including program updates, planning materials, and presentation content
• Support account leadership in managing client communications, meetings, and follow up actions
• Ensure programs progress through appropriate internal processes while maintaining visibility across timelines, dependencies, and deliverables
• Maintain strong working relationships with McDonald’s stakeholders across technology, construction, procurement, and vendor teams
• Identify opportunities to improve communication, coordination, and program visibility across the account

Requirements

• 5 years experience in account coordination, account management, program management, or client facing roles within a technology, hardware, retail, or services environment
• Experience working with enterprise clients or complex multi stakeholder environments preferred
• Understanding of quick service restaurant operations, retail technology environments, or hardware deployment programs considered an advantage
• Demonstrated ability to manage multiple initiatives and coordinate across internal teams and external stakeholders
• Strong business awareness with the ability to understand client priorities and align internal teams accordingly

Benefits

• annual market competitive bonus program
• Thrive Program with flexible work options
• dedicated time for health and wellbeing
• Global Wellness paid day off
• Give Back Day to make an impact in the community