Hybrid Global Enablement Program Manager, Account Management – Customer Success

at JumpCloud

• Job title: Global Enablement Program Manager, Account Management – Customer Success
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: Tableau
• Location requirements: Hybrid, Bangalore, India

About the role

• Global AM & CSM Enablement Program Manager at JumpCloud® designing targeted enablement programs to elevate global AM and CSM teams for customer success. Collaborating with teams to ensure tools and skills for value delivery.

Responsibilities

• Design and deliver engaging onboarding and ongoing enablement programs for global AM and CSM teams supporting Commercial and Enterprise segments.
• Develop and facilitate skill-development sessions focused on customer lifecycle excellence—driving adoption, value realization, renewal, and expansion.
• Provide ongoing 1:1 and small-group coaching to strengthen performance in relationship management, success planning, customer advocacy, and expansion strategy.
• Lead call reviews and live/recorded coaching sessions to enhance effectiveness in account planning, value articulation, stakeholder engagement, renewal negotiation, and cross-sell/up-sell motions.
• Drive adoption of AM & CSM playbooks and processes to ensure consistent, scalable customer engagement and growth execution across regions.
• Build and maintain enablement content and resources—including talk tracks, success plans, templates, and playbooks—tailored to AM and CSM roles.
• Partner cross-functionally with Customer Success, Sales, RevOps, and Product Marketing to align enablement initiatives with customer lifecycle processes, marketing campaigns, and product launches.
• Analyze performance and engagement metrics (renewal rate, expansion pipeline, NRR, adoption trends) to identify skill gaps and prioritize enablement programs.

Requirements

• ~3+ years of experience in a **post-sales customer-facing role** (e.g., Account Manager, Customer Success Manager, or equivalent) within a Commercial or Enterprise B2B SaaS organization.
• ~1+ year of experience in **Sales or Customer Success Enablement**, or in a **leadership/training/coaching role** with measurable impact on team performance.
• Deep understanding of the **post-sales customer lifecycle**, including onboarding, adoption, success planning, renewal, and expansion motions.
• Proven ability to **facilitate engaging virtual and in-person training sessions** that drive behavior change and improve customer outcomes.
• Familiarity with **Value Selling**, **Customer Success frameworks**, or similar methodologies for driving customer value and growth.
• Domain knowledge in **IT, Security, and SaaS** and comfort enabling technically oriented teams is a strong plus.
• **Data-driven mindset** with proficiency in Salesforce, Gong, Catalyst, Tableau, and Google Workspace to analyze trends and measure enablement impact.

Benefits

• JumpCloud® is an equal opportunity employer
• All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status