Communications and Campaign Manager at SolidarMed focusing on digital fundraising. Implementing campaigns, managing communication channels, and collaborating with teams.
About the role
- Pricing and Contracts Manager leading the Customer Success team supporting the Cosmetics division. Responsible for pricing strategy, contract management, and driving revenue growth across accounts.
Responsibilities
- Lead and develop the Customer Success (Inside Sales) team to achieve monthly, quarterly, and annual targets
- Drive revenue growth across small and mid-tier accounts (<$25K annually)
- Ensure timely quote generation, proactive follow-up, and opportunity conversion
- Own and maintain standardized pricing across all COS laboratories
- Develop and manage price lists, customer-specific pricing, quotes, and service contracts
- Partner with Sales to structure competitive pricing while protecting margin
- Manage contract lifecycle including execution, documentation, tracking expiration dates, and 90-day renewal notifications
- Oversee quote production in collaboration with Sales and technical teams
- Ensure all quotes are accurate, timely, and properly documented
- Maintain data integrity within Salesforce and internal systems
- Continuously improve quoting workflows, turnaround times, and automation
- Partner with Accounting to ensure accurate billing aligned with approved pricing
- Collaborate with Operations, Marketing, and Division Leadership on pricing strategy
- Work with IT and Sales Operations to enhance reporting, systems, and tools
- Participate in system implementations related to pricing, quoting, and billing
- Deliver regular sales and pricing analytics (weekly, monthly, quarterly)
- Identify trends, risks, and opportunities to improve performance
- Drive continuous improvement across pricing, quoting, billing, and sales processes
Requirements
- Bachelor’s degree in Business, Finance, or related field preferred
- 2+ years of experience in pricing, sales operations, customer success, or related field
- Experience in laboratory services, cosmetics, food, nutraceuticals, or CPG preferred
- Experience with CRM systems (e.g., Salesforce) required
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