Technical Writer creating comprehensive technical documents for various products. Collaborating with teams to ensure clarity and compliance with customer requirements.
About the role
- Technical Writer creating and maintaining user-focused documentation for CDP's product portfolio. Collaborating with product owners, designers, developers, and QA engineers to identify documentation needs.
Responsibilities
- Create and maintain clear, accurate, and user-focused internal documentation across CDP's product portfolio
- Write clear, user-focused documentation for product features, configurations, system logic, and internal processes using visuals (diagrams or videos) where relevant
- Review, revise, and restructure outdated material to ensure clarity, accuracy, and consistency with current features, updates and tone and style
- Maintain internal knowledge hub to support ongoing development and team collaboration including audits and tracking revisions and versions
- Review and improve content from feedback or usability testing with stakeholder teams
- Communicate progress, raise blockers, and clarify priorities with the Senior Technical Writer
- Actively contribute to an effective and engaged team, clear on its purpose and contribution, by participating in performance and development conversations
- Ensuring a respectful and inclusive workplace, where team members communicate openly, share knowledge so it can be used, and respect difference
- Living the CDP Values and demonstrating the behaviours appropriate to your position
Requirements
- Proven experience as a Technical Writer in a product-led or technical organisation
- Comfortable working in a developing documentation function with evolving processes and standards
- Ability to manage your own documentation tasks and timelines with minimal supervision
- Excellent communication and collaboration skills, with the ability to work effectively with all levels
- Familiarity with tools such as Notion, Loom, Figma, or any image editing or diagramming tool
- Understanding of documentation best practices, content structure, and user experience principles
- Comfortable creating visual content (e.g., diagrams, charts) and using video tools for walkthroughs
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