Technical Writer responsible for creating and editing SOPs, job aids, and process maps. Supporting documentation processes to ensure clarity and consistency in Genworth's operational practices.
About the role
- Staff Technical Writer at BeyondTrust creating technical documentation for cloud-native products and platforms. Collaborating with engineering teams to ensure clarity and technical accuracy in documentation.
Responsibilities
- Author and maintain highly technical documentation for cloud-native products and platform capabilities.
- Produce clear, accurate documentation for APIs, platform services, authentication systems, and security-related functionality.
- Partner directly with engineering teams to understand complex technical systems and translate them into structured, accessible documentation.
- Lead documentation efforts for technically complex product initiatives and platform features.
- Ensure documentation accurately reflects platform architecture and evolving system capabilities.
- Collaborate with product managers, engineers, and technical program managers to align documentation with product releases and platform evolution.
- Contribute to improving documentation structure, standards, and quality across the Product Documentation team.
- Review technical documentation for accuracy, clarity, and consistency.
- Support documentation alignment across multiple cloud-native products and shared platform capabilities.
- Continuously identify opportunities to improve documentation usability, structure, and technical accuracy.
Requirements
- Bachelor’s degree in Technical Communication, Computer Science, Engineering, Information Systems, or related field.
- 5+ years of experience writing highly technical documentation for SaaS, platform, or enterprise software environments.
- Strong understanding of APIs, authentication systems, networking concepts, and cloud architecture.
- Ability to read technical specifications and work directly with engineers to extract and clarify complex technical information.
- Experience documenting platform services, distributed systems, or cloud-native applications.
- Strong written communication skills with emphasis on clarity, precision, and technical accuracy.
- Ability to install, configure, and experiment with different products across multiple environments, hands-on
- Experience documenting APIs, developer platforms, or platform architecture.
- Ability to manage documentation across multiple products and technical domains.
- Comfortable operating in a fast-paced SaaS environment with evolving platform capabilities.
Benefits
- Health insurance
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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