IT Support Specialist addressing technical inquiries via ticket, phone, and email at deeploi. Involved in problem - solving and providing excellent customer service in IT support.
About the role
- Campus IT Support Team Lead providing leadership for Tier 1 and Tier 2 support services. Ensuring operational oversight and improving service outcomes at Colorado Christian University.
Responsibilities
- Provide senior-level leadership and operational oversight for Tier 1 and Tier 2 campus support services
- Ensure efficient service delivery aligned with ITSM principles
- Develop the support team through mentorship and performance management
- Partner cross-functionally to advance technology adoption
- Lead daily operations of the campus support team
- Ensure timely resolution of incidents and service requests
- Act as escalation point for unresolved issues
- Analyze service trends, ticket volume, and satisfaction metrics
- Manage vendor interactions related to campus support assets
- Participate in onboarding and training of new team members
Requirements
- Committed follower of Jesus Christ
- Strong sense of calling to the ministry of Colorado Christian University
- Regularly attend and be engaged in meaningful involvement in a Bible-believing evangelical local church
- Knowledgeable about the Word of God
- Passionate about Christian education
- Must be a traditional evangelical Christian whose lifestyle reflects sound Christian principles
- Compatible with CCU’s Statement of Faith
- Experience with support services in a technical or educational setting
- Familiarity with ITSM principles
Benefits
- a tuition waiver program
- excellent healthcare
- generous paid time off
- matching 403(b) retirement plan
- additional organizational paid benefits and voluntary benefit offerings
Job title
Job type
Experience level
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Degree requirement
Tech skills
Location requirements
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