Revenue Customer Success Manager driving retention, growth, and long - term value for customer accounts. Building relationships and aligning platform to customer business objectives.
About the role
- Account Manager managing a high-volume portfolio of dealer partners for Carwow, driving engagement and platform usage through strong communication and support.
Responsibilities
- Manage a high-volume portfolio of smaller dealer partners, ensuring consistent engagement, retention and platform usage
- Drive dealer activity through high-impact outbound communication, maintaining strong call and email volume while keeping conversations relevant and personalised
- Deliver structured outreach using sales enablement tools (e.g. Groove or similar), following sequences, touchpoints and campaigns to scale engagement efficiently
- Increase platform adoption by proactively supporting dealers with:
- bidding behaviour and activity
- onboarding and product understanding
- usage of platform services (e.g. transport and other ancillary services)
- Identify early signs of churn or disengagement and take swift action to protect revenue and activity levels
- Upsell additional products and services where appropriate, tailoring the pitch to dealer needs and behaviour
- Handle objections confidently and resolve issues quickly, escalating where necessary while maintaining dealer confidence in the platform
- Use performance data to track dealer health, spot trends and prioritise accounts most in need of intervention
- Maintain accurate CRM records, logging touchpoints, outcomes and next steps so portfolio management stays structured and scalable
- Collaborate with the wider team to share insights from longtail dealers, feeding back common blockers, pain points and product opportunities
Requirements
- Strong communicator: confident, credible and persuasive over the phone; you can build rapport quickly and maintain professional momentum
- Comfortable in a high volume outbound environment, motivated by activity targets and continuous improvement
- Commercially driven: you care about results, performance and hitting targets, and you can connect activity to outcomes
- Highly organised and efficient: able to prioritise a large workload and manage a high number of accounts without losing structure
- Resilient and proactive: you stay positive under pressure, take ownership of problems and push through setbacks
- Data aware and analytical: you’re confident using reports, dashboards and Excel/Sheets to spot patterns and define next steps
- Curious and coachable: you want to develop in account management, seek feedback and continuously improve your approach
- Experience with CRM and sales tools (e.g. Salesforce, Groove, or similar)
- Knowledge of automotive, dealers or marketplaces is a plus — but not essential; attitude and execution matter more
Benefits
- 💸 Competitive comp package
- 🌴 28 days' holiday increasing to 35 with length of service, plus extras for house moves, weddings and more!
- 📈 Employee-friendly share options
- 💰 Pension scheme via Royal London - up to 5% company contribution
- ❤️🩹 Vitality private healthcare insurance
- 💵 Life Assurance - 4x annual salary
- 💚 Monthly coaching sessions with Spill - our mental wellbeing partner
- 👪 Inclusive parental, partner and shared parental leave including up to 20 weeks' full pay maternity and shared parental leave, and 8 weeks' full partner pay, as well as fertility treatment and pregnancy loss policies
- 🧒🏽 Bubble childcare support and discounted nanny fees for little ones
- 🏖️ 'Work from abroad for a month' annual scheme
- 🧠 Generous learning and development budget
- 🖥️ £500/€550 home office budget
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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