Hybrid Customer Care Specialist – Lead Manager

at Carr Talent

• Job title: Customer Care Specialist – Lead Manager
• Job type: Full Time
• Experience level: Senior
• Salary: $80,000 - $100,000 per year
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Orange County, United States

About the role

• Lead Intake & Client Relationship Coordinator driving growth and client satisfaction for a self-development oriented real estate company. Pivotal in managing lead flow, nurturing relationships, and ensuring excellence in client interactions.

Responsibilities

• Handle inbound leads from phone calls, web forms, ads, and marketing campaigns.
• Follow up with warm and cold company leads to maintain engagement.
• Build rapport with homeowners and understand their property needs.
• Qualify leads to determine motivation, property condition, and timeline.
• Maintain consistent communication via phone, text, and email.
• Organize and track leads in the company CRM.
• Update notes, statuses, follow-up tasks, and documentation.
• Maintain accurate lead flow and pipeline progression.
• Schedule appointments for evaluations, consultations, and follow-up calls.
• Coordinate with the acquisitions team for accurate scheduling.
• Confirm appointments and handle reschedules.
• Provide exceptional support and service to homeowners.

Requirements

• Hungry, humble, and smart. You work hard, stay grounded, and make good decisions.
• Coachable mindset with a willingness to learn and follow proven systems and scripts.
• Schedule flexibility, including occasional Saturdays.
• Previous experience in customer service or phone based roles.
• Reliable transportation and consistent punctuality.
• Personal computer with dependable internet access.
• Clear communication skills and strong organizational habits.
• Ability to manage a high volume of daily calls while staying focused and professional.
• Preferred (not required): Experience in real estate or home services. Familiarity with CRM systems. Bilingual (English/Spanish).

Benefits

• Competitive pay with performance incentives.
• Hybrid work model: a mix of in-office collaboration and remote flexibility.
• Clear growth and career progression. We promote from within and reward ambition and coachability.
• Weekly training, ongoing coaching, and access to elite personal development programs, including Tony Robbins and high level masterminds.
• A culture filled with motivated people who push, support, and celebrate each other.
• Meaningful work where you help homeowners through real situations and create life changing outcomes