Customer Service Representative providing positive experiences in insurance support via phone calls. Handling policy inquiries and maintaining customer relations on a hybrid schedule.
About the role
- Manager, Customer Care guiding Team Leads and staff on daily operational issues at CareSource. Overseeing staffing, strategic planning, and maintaining customer relationships.
Responsibilities
- Ensure quantitative and qualitative objectives are used to meet performance objectives
- Manage staffing and scheduling functions
- Compile reports and departmental communications
- Participate in strategic planning and recommendation of action plans
- Interface with team leaders on effective people management strategies such as staffing, coaching and mentoring
- Lead/participate in strategic department/company projects
- Recommend process improvements
- Maintain positive relationship with internal and external customers
- Perform any other job duties as requested
Requirements
- Bachelor Degree in business related field or equivalent years of experience required
- Minimum of three (3) years of previous management/leadership experience preferred
- Previous experience in an HMO environment or related industry preferred
- Proficient in Microsoft Word, Excel, and PowerPoint
- Knowledge of Medicaid
- Familiarity of healthcare field
Benefits
- Bonuses tied to company and individual performance
- Comprehensive total rewards package
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