Payroll Specialist creating payroll solutions for the travel industry with technology - driven innovation. Ensuring compliance and accuracy in payroll processing and reporting.
About the role
- Handling HR Shared Services operations in a high-volume call center environment. Interacting with staff to resolve payroll, benefits, and recruitment inquiries.
Responsibilities
- Reporting directly to the Manager, Provincial HR Shared Services Centre, the incumbent is responsible for working in a high-volume call centre and processing environment where the representatives answer over 8,000 calls monthly.
- Interacts with employees and other internal and external parties via email or telephone providing information and resolving issues related to benefits, payroll and recruitment.
- Works to resolve complaints while achieving set productivity targets.
- Adheres to all applicable policies and procedures as provided for under applicable legislation, union and non-union guidelines including the varied processes in multiple collective agreements across multiple sites and differing legal entities.
- Provides support for over 36, 0000 staff working across Manitoba with the anticipation of expected growth within our client base in the future.
Requirements
- Minimum three (3) years of experience working with a computerized Payroll/HRIS system required.
- Experience working in SAP, SuccessFactors and Ivanti (or another intake ticketing system) preferred.
- Previous call centre experience is preferred.
- Complete high school education, Manitoba standards, required.
- Successful completion of the Canadian Payroll Association, Payroll Compliance Practitioner (PCP) or equivalent education from a recognized business certificate program required.
- A combination of education and experience may be considered.
- Demonstrated proficiency in the use of Microsoft Office applications required.
- Knowledge of ERP and other financial planning systems is preferred.
- Must have excellent interpersonal and customer service skills including active listening to assist customers.
- Excellent English communication skills, verbal and written required.
- Must be able to prioritize work flow, complete multiple tasks, manage time and work independently.
- Solid track record of exceeding productivity and quality goals.
Benefits
- This term position may end earlier as outlined in your employee handbook
- A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.
- May be required to work remotely
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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