Contact Center Representative assisting customers with banking inquiries at TD. Delivering legendary service by resolving issues and offering personalized support to clients.
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Hybrid Senior Director, Global Partner Services, Contact Center Operations
Posted 2 months ago
About the role
- Senior Director leading Global Partner Services team at Capital One. Focusing on operational excellence, partner management, and team collaboration across various locations.
Responsibilities
- Lead and manage Global Partner Services team
- Ensure operational excellence and high-quality service delivery
- Manage relationships with partners and internal stakeholders
- Collaborate with various teams for performance and efficiency improvements
- Identify and implement strategies for optimization
- Foster a collaborative and innovative work environment
- Recognize opportunities for optimizing organizational structure
Requirements
- High School Diploma, GED, or Equivalent Certification
- At least 5 years of Financial Services experience or Operations leadership experience
- At least 5 years of People Leadership experience
- At least 5 years of Process Management or Project Management Experience
- At least 5 years of experience leading Contact Center Operations
- At least 5 years of experience partnering with Suppliers
- At least 2 years of experience using Google Suite or Microsoft Office
- At least 3 years of experience with Risk Management
Benefits
- Performance based incentive compensation
- Health insurance
- Financial benefits
Job title
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