Customer Support Specialist managing German client inquiries with a hybrid work model from Berlin. Supporting clients via phone and ensuring diligent documentation in the CRM system.
About the role
- Customer Service & Logistics Manager at Campari Group focusing on logistics optimization and customer collaboration. Driving excellence across logistics processes and fostering strategic customer partnerships.
Responsibilities
- Define and implement best-in-class logistics processes, including transportation management, warehousing, and distribution.
- Drive initiatives to reduce lead times, optimize freight costs, and improve delivery performance.
- Establish standardized operating models for Customer Service and Logistics across regions.
- Lead projects to automate logistics workflows and enhance visibility through advanced analytics and digital platforms.
- Support local teams in developing proactive customer engagement strategies.
- Develop and maintain KPIs for logistics efficiency, cost-to-serve, and service levels.
- Provide training and coaching to local teams on logistics best practices and digital tools.
Requirements
- Degree in Supply Chain Management, Logistics, Industrial Engineering, or related fields.
- 6-8 years of experience in logistics and customer service, preferably in multinational environments.
- Strong knowledge of transportation, warehousing, and distribution processes.
- Proven experience in cost optimization and logistics network design.
- Familiarity with ERP systems, TMS (Transportation Management Systems), and BI tools.
- Excellent analytical and project management skills.
- Fluent in English.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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