CRM Specialist managing HubSpot for Kamino, a comprehensive financial management platform in Brazil. Focusing on innovative growth strategies and automated solutions.
About the role
- Customer Success Manager overseeing customer portfolio at Calero. Focused on renewals, expansion opportunities, and strong customer relationships with measurable value.
Responsibilities
- Own renewals and lead commercial strategy across assigned accounts to drive best-in-class retention
- Identify, qualify, and drive expansion opportunities across Calero’s product portfolio
- Deliver Net Revenue Retention (NRR) >100% across your book of business
- Develop customized Success Plans linked to customer’s strategic business objectives
- Conduct regular Strategic Business Reviews (SBRs)
- Cultivate executive-level relationships (CIO, CFO, IT Finance, Procurement, Vendor Management, Mobility leaders)
- Identify "red flags" and proactively work with Operations on recovery plans
- Contribute to Customer Success playbooks, adoption programs, and scalable best practices
Requirements
- Bachelor’s Degree or equivalent preferred
- 3–7+ years in Customer Success, Account Management, or Growth roles in B2B SaaS, IT management, or managed services
- Strong understanding of enterprise environments including telecom lifecycle management, mobile fleets, carrier billing, SaaS licensing, cloud optimization, or finance/IT operations
- Demonstrated ability to drive renewals, reduce churn, and grow existing accounts
- Strong executive presence and ability to lead strategic conversations with IT, Finance, and Procurement leaders
- Analytical mindset with experience leveraging dashboards, consumption data, optimization reports, and KPIs to influence customer decision-making.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Lead Customer Success Manager acting as a strategic partner for financial institutions in Australia. Driving engagement strategies to unlock value from data and tools across client organizations.
Werkstudent:in in Customer Success & Care bei No Bad Days Club in Berlin. Verantwortlich für B2B - Kundenbetreuung und CRM - Pflege.
Customer Success Intern at Rue des Vignerons handling client relations and support duties. Collaborating on client satisfaction while working in a hybrid environment from Toulouse, France.
Junior Customer Success Manager at SUMM AI managing customer onboarding and support for government clients. Collaborating with leadership to enhance customer lifecycle management and satisfaction.
Intern in Customer Success Management at GreenPocket, a smart energy startup focused on sustainable energy solutions. Involve in user experience tracking, customer satisfaction surveys, and project management.
CRM Optimization Executive supporting CRM campaigns at Campeón Gaming in Athens, Greece. Working collaboratively with teams to enhance CRM effectiveness and customer engagement.
Customer Success Manager ensuring client satisfaction and success at Street Group. Supporting enterprise accounts in the rapidly growing property technology sector.
Leading the Customer Success area at Dunas Capital, focusing on client engagement and community management. Structuring processes and strategies for customer retention and satisfaction.
As a Customer Success Analyst, you'll ensure client satisfaction and achieve their goals through feedback and metric analysis. Join Track.co, a leader in client experience management.