Customer Success Team Lead at Rapaport Group, leading a team and managing enterprise accounts for high customer retention and engagement. Driving account growth and operational excellence as part of a hybrid role.
About the role
- Technical Success Manager translating customer business objectives into actionable plans for Bynder's digital asset management platform. Collaborating across teams to enhance client engagement and drive product adoption.
Responsibilities
- Partner with the eCSM to establish a clear North Star for each account. Translate this vision into high-impact strategic initiatives and develop a structured transformational roadmap to achieve measurable business outcomes.
- Proactively uncover opportunities for customers to scale their operations through new business solutions, innovative use cases, and expanded platform adoption.
- Identify, engage, and align the appropriate partner from our Bynder’s Certified Partner Network to execute each roadmap initiatives.
- Where customers leverage internal resources, enable and guide those teams to successfully deliver against the defined objectives.
- Provide oversight of partner-led programs to ensure alignment with agreed goals, timelines, and success metrics. Proactively manage risks, remove blockers, and maintain accountability to drive results.
- Support the Senior TSM on internal strategic priorities, contributing structured thinking, customer insights, and execution support to advance organizational impact.
- Lead the execution of comprehensive strategic programs and new customer onboardings (as needed), serving as the primary technical lead or providing expert oversight for partner-delivered projects to ensure seamless delivery and accelerated time-to-value.
Requirements
- 6+ years relevant work experience in customer-facing Enterprise SaaS Account Management, Implementation, Technical Support, Development, Consulting, Workflow Management and/or Project Management role
- Strong understanding of marketing technology ecosystems, including DAM platforms and their integration landscape.
- Excellent verbal and written communication skills; you'll be in meetings and emailing customers and colleagues every day
- Strong organizational, prioritization, and time management skills
- Ability to understand high-level business objectives and translate into tactical technical initiatives.
- Ability to comprehend and explain technical concepts, especially to non-technical people
- An obsession with providing the best in class Customer Experience
Benefits
- Challenging and inspiring work environment
- Flat hierarchy where your voice will be truly heard
- Opportunity to initiate your own projects
- An experienced team is ready to welcome you anytime
- Unlimited vacation policy
- Competitive monthly compensation
- Apple gear
- Daily lunch
- Drinks at the Bynder Bar :-)
- Amazing office in the heart of Amsterdam
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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