Hybrid Life Relationship Manager

Posted yesterday

Apply now

About the role

  • Manage customer relationships and credit oversight as a Relationship Manager at Allica Bank. Ensure strong credit monitoring and support established SMEs in the UK.

Responsibilities

  • Managing in-life changes to lending facilities
  • Monitoring credit risk and identifying early warning signs
  • Supporting customers while protecting the bank’s position
  • Driving process improvements as we continue to scale
  • Own complex borrower requests (e.g. restructures, security changes, loan modifications)
  • Engage directly with customers to understand and assess requests
  • Work closely with underwriting and relationship teams on credit decisions
  • Ensure consistent processes and high-quality documentation
  • Review and triage Early Warning Indicator (EWI) alerts
  • Identify emerging risks and take appropriate action
  • Manage pre-watchlist accounts and support remediation strategies
  • Deliver great customer outcomes aligned to Consumer Duty and TCF
  • Work collaboratively across relationship, underwriting, and collections teams
  • Engage with broker-introduced customers in line with agreements
  • Help build and embed scalable processes for in-life lending
  • Develop meaningful MI and reporting for oversight and planning
  • Identify trends and drive improvements across credit and workflow
  • Contribute to continuous improvement as the team evolves

Requirements

  • A strong understanding of SME/commercial lending and in-life credit risk monitoring, including interpreting early warning indicators and identifying emerging credit deterioration
  • Customer-focused mindset, balanced with risk discipline able to support customers early while protecting the Bank’s position and escalating when required
  • Strong judgement and ability to prioritise effectively in a fast-moving environment, while maintaining robust controls and good documentation standards
  • Proven ability to build and embed processes, MI, and ways of working, and to drive continuous improvement across cross-functional stakeholders
  • Confident communicator who can engage internal stakeholders and customers professionally, sensitively, and with a strong focus on fair outcomes
  • Comfortable working with imperfect data and evolving processes, with the ability to create structure, clarity and governance as the model matures

Benefits

  • Full onboarding support and continued development opportunities
  • Options for flexible working
  • Regular social activities
  • Pension contributions
  • Discretionary bonus scheme
  • Private health cover
  • Life assurance
  • Family friendly policies including enhanced Maternity & Paternity leave

Job title

Life Relationship Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job