Manager of Customer Support at MealSuite leading a team to improve customer support efficiency and delivery. Focusing on data - driven decisions and cross - functional collaboration.
About the role
- Analista de Customer Experience Pleno buscando insights a partir de dados para evoluir jornadas. Atuando em um dos maiores bancos privados do Brasil, reconhecido pela excelência no trabalho.
Responsibilities
- Conduct analyses and studies of customer experience, identifying patterns and the root causes of major pain points.
- Work with data from multiple sources (surveys, customer journeys, support channels, digital navigation and self‑service).
- Build statistical analyses and in‑depth diagnostics to support business decisions.
- Develop executive storytelling, transforming complex data into clear, actionable insights.
- Support the organization in understanding customers’ Jobs to Be Done based on behavioral data and app usage.
- Use AI and sentiment analysis techniques to identify perceptions and trends in the voice of the customer.
- Integrate experience data from diverse support and self‑service channels to generate holistic journey views.
- Support CX, product and business teams with data‑driven strategic insights.
Requirements
- Experience with data analysis applied to customer experience.
- Knowledge of analytics and applied statistics for customer journeys.
- Experience with data analysis and visualization tools.
- Ability to convert data into strategic insights and executive narratives.
- Investigative mindset focused on identifying root causes of problems.
- Intermediate to advanced synthesis and storytelling skills.
- Differentials: Experience with Customer Analytics or Voice of Customer programs.
- Experience with digital behavior data and app analytics ("job to be done").
- Familiarity with AI applied to customer experience analysis.
Benefits
- BV intentionally works to accelerate equity and representation in the financial market, respecting and supporting diversity in all its plurality and intersectionality, and promoting positive social transformation.
Job title
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Not specified
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