Senior Manager overseeing Franchise Marketing and Marketing Automation at Cruise Planners. Responsible for guiding marketing initiatives to grow franchise sales and travel sales across channels.
About the role
- Client Growth Specialist driving customer engagement and revenue growth by re-engaging smaller accounts and unlocking value through programs at Source1. Educating customers on rebate opportunities and expanding their distributor use.
Responsibilities
- Proactively call and engage a large portfolio of smaller clients to increase their participation and rebate potential.
- Educate customers on program benefits, supplier options, and available rebates.
- Walk customers through portal features and resources to improve adoption and utilization.
- Track and report on customer engagement, growth opportunities, and participation metrics.
- Demonstrate strong knowledge of Source1’s supplier network and rebate programs.
- Provide guidance on optimizing purchasing decisions through contracted suppliers.
- Identify opportunities for upselling and cross-program participation.
- Maintain accurate records of customer interactions and progress in CRM.
- Consistently meet and exceed outreach and growth targets.
- Share insights with internal teams to support broader business strategies.
- Follow structured workflows to ensure high-quality customer touchpoints.
Requirements
- Bachelor's Degree
- Minimum of 2 years of related experience
- Excellent phone and virtual communication skills
- Strong understanding of Source1’s supplier network and program benefits
- Proficiency in Salesforce and Microsoft Office Suite (Excel, Word, PowerPoint)
- Ability to explain complex information in a simple, customer-friendly way
- Strong organizational skills, attention to detail, and follow-up ability
- Self-motivated with a high level of initiative and ownership
Benefits
- Great benefits from day one. We offer medical, dental, vision, FSA, company-paid life insurance, and more—plus a 401(k) with company match.
- Grow with us. Enjoy strong training, development, and competitive pay.
- Work-life balance. Our flexible PTO policy lets you take time when you need it—no accrual required.
Job title
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Not specified
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