Operations Service Manager at Burlington, leading a team in managing store operations and customer service. Driving business results and supporting store management in staffing and training.
Responsibilities
Lead the Customer Service and Cashier teams, driving compliance to company policies and standards
Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers
Manage the overall execution of operations and receiving SOPS
Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory
Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately, driving results in the store
Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning
Assist in the management of other store operations areas as needed
Communicate effectively with the District and Regional Management teams
Requirements
3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization
Must be able to work a flexible schedule; including early mornings, nights, weekends, and holidays as required
Ability to lift and move boxes weighing up to 40 lbs
Experience utilizing scheduling and reporting computer software
Commercial Loan Closer Team Lead managing C&I and Real Estate Secured loans closing process, collaborating with loan teams and ensuring compliance with banking regulations.
IT Operations Manager overseeing IT services and user support for the organization. Improving processes and leading IT support staff in a hybrid work environment.
Lead trade operations strategy & execution for global semiconductor capital equipment and spare parts movements. Oversee compliance, Customs Broker management, and duty mitigation strategies.
Manager overseeing facilities maintenance operations at Walmart leading a team of technicians across multiple facilities. Ensuring efficient and sustainable operations within a regional area requiring significant travel.
Senior Analyst in Operations analyzing data to drive operational improvements at Walmart. Collaborating with cross - functional teams to enhance performance, tools, and reporting.
Service Delivery Manager ensuring production stability and overseeing post - project delivery in IT & digital services. Collaborating with teams and managing incidents for the payments domain.
OLMP Intern at GE HealthCare focused on hands - on projects in operations and supply chain. Develop skills while contributing to impactful solutions across various business areas.
Internal Ops Generalist at Qualified Health supporting People and Finance operations. Focus on optimizing internal processes and enhancing team efficiency in healthcare AI.
Operations Customer Expert engaging with Booking.com customers to assist with travel inquiries. Providing comprehensive consultancy and maintaining transaction data.
Operations Customer Expert assisting customers with booking travel plans and handling inquiries. Serving as a link between our company and valued customers for successful interactions.