About the role

  • Operations Service Manager at Burlington, leading a team in managing store operations and customer service. Driving business results and supporting store management in staffing and training.

Responsibilities

  • Lead the Customer Service and Cashier teams, driving compliance to company policies and standards
  • Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers
  • Manage the overall execution of operations and receiving SOPS
  • Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory
  • Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately, driving results in the store
  • Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning
  • Assist in the management of other store operations areas as needed
  • Communicate effectively with the District and Regional Management teams

Requirements

  • 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization
  • Must be able to work a flexible schedule; including early mornings, nights, weekends, and holidays as required
  • Ability to lift and move boxes weighing up to 40 lbs
  • Experience utilizing scheduling and reporting computer software
  • Travel may be required from time to time

Benefits

  • Competitive wage
  • Flexible hours
  • Associate discount
  • Medical, dental, and vision coverage
  • Life and disability insurance
  • Up to 12 days of paid time off annually
  • Up to 8 paid holidays
  • Paid sick time in accordance with applicable law
  • 401(k) plan
  • Training and development opportunities

Job title

Operations Service Manager

Job type

Experience level

Mid levelSenior

Salary

$21 - $28 per hour

Degree requirement

High School Diploma

Location requirements

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