Booking & Flights Support Specialist supporting travel consultants in managing customer bookings for a travel platform. Ensuring high - quality service and attention to detail for memorable journeys.
About the role
- IT Support Specialist providing first-level support to technical issues for ~1,400 employees. Collaborating on software and hardware troubleshooting, ensuring service level agreements are met.
Responsibilities
- You are responsible for 1st-level support for all employees.
- You provide remote and on-site support (in-house) — no field service work.
- You receive requests and incident reports, analyze problems and resolve them independently — or escalate to 2nd-level support when necessary.
- In dispatching, you triage tickets and forward them to the appropriate departments.
- You manage your tickets independently in the ticketing system, adhering to Service Level Agreements (SLAs) and internal processes.
- With clever and sustainable solutions, you actively contribute to high colleague satisfaction.
Requirements
- Work experience in an IT environment, ideally in support or end-user support
- Good knowledge of Windows 10/11, Microsoft 365, client hardware, and ideally SharePoint
- Enjoy direct contact with colleagues — by phone, chat or on-site
- Structured, solution-oriented way of working and strong team spirit
- Very good German language skills; English skills are an advantage
- Completed IT training or equivalent professional experience — career changers are welcome!
Benefits
- Competitive pay
- Holiday bonus and Christmas bonus
- Mobile/remote working
- 30 vacation days plus Christmas Eve and New Year’s Eve
- Flextime and flexible working hours
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Experience Agent handling inquiries for German - speaking customers in a hybrid role. Involves online communications, customer service, and complaint handling across various channels.
Customer Support / Care Agent at FENKA Robotics providing excellent service in a hybrid setting. Join an innovative team dedicated to automated service solutions.
User Support Specialist supporting the POSTMAN software for intelligence analysis at Xcelerate Solutions. Collaborating with various stakeholders to enhance user experience and discover relevant data.
Customer Service Assistant at Mouser Electronics entering and retrieving data to support customer service initiatives in Bengaluru, India. Promoting service excellence and effective communication with customers.
Customer Experience Mitarbeiter coordinating customer interactions and ensuring quality service. Join a team focused on hospitality and customer satisfaction in a hybrid work environment.
Customer Service Representative for Italian - speaking clients in a service sector company. Responsible for managing customer inquiries, support calls, and maintaining CRM records.
Customer service representative assisting French - speaking clients in a sustainable wood manufacturing company. Main tasks include managing orders, providing support, and ensuring customer satisfaction.
Customer Support Agent managing high - priority complaints in English and Italian. Working within the Global Escalations team to ensure fair outcomes across Deliveroo's marketplace.
Product Support Specialist at Tekmetric engaging with customers to solve product issues and documenting feedback for development. Providing high - quality customer support and fostering strong relationships.