Emerging media leader developing and overseeing media programmes for B2B clients. Building relationships and providing media strategy insights to drive successful outcomes.
About the role
- Client Relations Manager focused on service delivery and client relationship management at Broadridge. Essential role in maintaining SLAs and KPIs while promoting client satisfaction.
Responsibilities
- Manage the delivery of contracted services in alignment with SLAs and KPIs as defined in client agreements.
- Maintain oversight of project schedules, scope, risks, and budgets to ensure timely and high-quality service delivery.
- Communicate client requirements clearly to operational teams and subcontractors.
- Build and maintain positive, professional relationships with clients, serving as their primary point of contact for day-to-day support and guidance.
- Identify opportunities to expand existing contracts or pursue additional business and partner with account management teams to advance them.
- Establish and maintain consistent processes for reviewing, assessing, and reporting on service delivery metrics.
- Promote the organization’s capabilities and ensure client satisfaction throughout the engagement lifecycle.
Requirements
- Experience in client relations, account management, or a related function.
- Knowledge of standard project management practices, including scheduling, risk assessment, and budgeting.
- Familiarity with service delivery metrics, performance reporting, and continuous improvement processes.
- Strong communication and interpersonal skills, with the ability to explain complex information clearly.
- Demonstrated analytical and problem-solving abilities to evaluate options and implement effective solutions.
- Bachelor’s degree or equivalent experience in a related field preferred.
Benefits
- Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.
- All Colorado employees receive paid sick leave in compliance with the Colorado Healthy Families and Workplaces Act and other legally required benefits, as applicable.
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