Client Manager overseeing client portfolios and compliance deliverables at an accountancy practice. Progression to Practice Manager with operational oversight and team leadership responsibilities.
About the role
- Client Partner in strategic role driving GCC partnerships and revenue growth for Brillio focused on Banking, Financial Services and Insurance sectors.
Responsibilities
- Build and own the strategic relationship with GCC leadership (Center Head, VP/SVP Technology, Directors, Product Leaders).
- Develop a joint GCC transformation roadmap covering capability enhancement, technology modernization, and AI-first operating models.
- Position the firm as a long-term strategic partner to the GCC and global enterprise.
- Establish strong connects with global business/IT owners, GCC leadership, procurement, and vendor governance teams.
- Run executive reviews, QBRs, and transformation councils.
- Provide continuous advisory on the GCC maturity model, benchmark insights, and org evolution.
- New client acquisition, specifically targeting Global Capability Centres (GCCs) across BFSI.
- Identify opportunities for capability expansion (AI/GenAI, cloud, data, engineering, cybersecurity, product/platform teams).
- Enable co-creation programs, innovation labs, COEs, and cross-organization accelerators.
- Drive footprint expansion across new business units and global teams.
- Influence enterprise-wide transformation initiatives that can be supported from the GCC.
- Drive the P&L (Revenue and Margin) ownership for the accounts in line with the growth targets established.
- Work with Sales Operations to drive forecast accuracy and keeping the Opportunities up to date in CRM along with Operational activities.
- Ensure the Sold Margins meet the thresholds established.
- Ensure seamless governance across distributed delivery teams; work closely with delivery leaders for onboarding, quality, and compliance.
- Track SLAs/KPIs, manage risks, resolve escalations, and uphold a world-class customer experience.
- Bring differentiated solution perspectives across Cloud, Data, AI, Cyber, Digital Engineering, and Managed Services.
- Collaborate with practices and SMEs to shape proposals, workshops, and transformation programs.
- Lead discovery of AI/GenAI use cases across functions: engineering, finance, compliance, HR, marketing, customer operations.
- Facilitate PoVs, PoCs, and scaled deployments in collaboration with enterprise stakeholders.
- Work with cloud hyperscalers, SaaS/platform partners, global consulting partners, and startup ecosystems.
- Leverage partner accelerators and programs to amplify GCC value.
- Work with procurement on contract alignment, governance scorecards, performance metrics, and compliance.
- Lead a cross-functional engagement team across consulting, engineering, delivery, and practice leaders.
- Mentor the account/program team and build a customer-first culture.
Requirements
- Bachelor’s degree in Engineering, Computer Science, or related field
- MBA preferred (not mandatory)
- 12–20+ years in IT services, consulting, or GCC leadership roles as a Client Partner driving the revenue growth for F1000 Banking, Financial Services and Insurance customers.
- Proven experience engaging with GCCs or global technology/business organizations
- Strong understanding of Banking Financial Services & Insurance domain: Consumer Banking (Digital First customer journey, customer acquisition, Risk Management, Core banking, Servicing etc), Asset & Wealth Management, Payments (Payment Modernization), Understanding of banking regulations (BASEL III, GDPR)
- Strong understanding of cloud, digital, AI/ML, data engineering, cybersecurity, DevOps, and product engineering
- Experience running strategic transformation or consulting-led engagements
- Exposure to multi-country stakeholder environments.
- Executive presence and ability to influence CXO-level stakeholders
- Deep understanding of GCC operating models and maturity stages
- Strong consulting, problem-solving, and advisory skills
- Ability to drive innovation and AI-led transformation
- Governance, risk, and compliance orientation
- Excellent communication, facilitation, and negotiation skills
- Ability to orchestrate cross-functional internal teams and partners.
Benefits
- Learn more www.Brillio.com.
- Brillio was awarded ‘Great Place To Work’ in 2021 and 2022.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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