Customer Success Operations Specialist at Grata optimizing processes for Customer Success team and supporting revenue growth through operational effectiveness.
About the role
- Manager of Customer Success leading diverse teams in the Americas at Boomi. Driving customer engagement strategies and collaborating across teams to optimize success and retention.
Responsibilities
- Attain team revenue and retention targets through management of the Americas customer success team
- Directly manage individual contributors (Customer Success Managers), providing focus, direction, career development/planning and inspiration to the team
- Customarily and regularly engage with customers and have a deep understanding of their requirements and the ability to effectively communicate those requirements internally
- Manage the overall success (technical, commercial) of accounts within the Americas region with the support of the Boomi cross functional teams (Product, Services, Support)
Requirements
- 7+ years of experience working as either Success Manager, Consultant, Solutions Consultant, Account Manager, Architect, Engineer, or other role with Account management and/or Customer Success focus
- 2+ years of experience leading a team
- Experience managing a distributed team
- Ability to understand and communicate complex business and technical subjects to both management and technical audience
- Experience with Enterprise SaaS organizations
- Experience collaborating with systems integrators
- Excellent leadership, analytical, problem solving, communication, and collaboration skills
- Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
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