Operations Customer Expert engaging with Booking.com customers to assist with travel inquiries. Providing comprehensive consultancy and maintaining transaction data.
About the role
- IT Operations Manager overseeing IT service delivery across Biffa Group. Leading a technical team to ensure efficient infrastructure and compliance with IT governance policies and strategies.
Responsibilities
- Develop, plan, and optimise IT infrastructure with a focus on Azure, maintaining legacy systems and migrating where appropriate.
- Strengthen incident and problem management processes with robust communication and escalation frameworks.
- Implement talent management and career development plans aligned with group-wide initiatives.
- Lead and develop a high-performing technical team, ensuring optimal utilisation, productivity, and adherence to project management standards.
- Scope, plan, and deliver infrastructure projects within agreed timelines and budgets.
- Ensure compliance with infrastructure, security, and Azure strategies, as well as all IT governance policies.
- Monitor and report on system performance, availability, and capacity, including Azure demand forecasting.
- Test and maintain service continuity plans to meet defined RPO and RTO recovery targets.
- Drive continuous improvement across all supported services, including post-integration M&A projects.
Requirements
- Extensive IT experience in management or architecture roles.
- Certified in Azure and Security, with proven project management expertise.
- Strong background in Azure design, solution delivery, and security management.
- Proven ability to lead, motivate, and mentor high-performing technical teams.
- Demonstrated commercial acumen, with experience in budget management and aligning IT initiatives to business strategy.
- Excellent communication, negotiation, and stakeholder management skills across technical and non-technical audiences.
- Highly proactive, dependable, and capable of working effectively with minimal supervision.
- Willingness to travel as required to support project delivery and organisational success.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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