Customer Support Manager enhancing service delivery across Latam operations for Wellhub. Leading a team and ensuring customer satisfaction in a strategic role.
About the role
- Customer Care Executive providing exceptional support for BetWarrior's gaming platform. Engaging with customers and collaborating with various operational teams for continuous improvement.
Responsibilities
- Ownership of providing top of the bill customer support to our highly demanding customer base
- Responsibility for taking action on daily issues in systems, sites, hardware, procedures, campaigns, and products – and escalating appropriately
- Interact with, provide feedback to, and nurture excellent relationships with end customers and colleagues
- Engage in close and pro-active collaboration with operational teams to remain aware of our product offering
- Actively involved in providing input for and implementing improvements to Customer Care operations, policies, and procedures
- Assist Customer Care manager with various tasks and projects for customer support and responsible gaming
- Ownership of consistently meeting quality and quantity KPIs
- Acquire thorough understanding of campaigns, promotions, and product offerings
Requirements
- Mandatory minimum 2-3 years of experience in Customer Care operations in an international online environment
- Passionate about providing customer care with a can-do attitude
- High degree of empathy and a caring approach to deliver top-notch customer support
- Reliable with excellent detail-orientation
- Keen interest in e-gaming and willingness to learn
- Highly motivated with a flexible attitude towards rotating, shift-based working hours
- Knowledge of the online gaming market, products, and customers
- Fluent verbal, written, and interpersonal communication skills in English and Portuguese
- Excellent team player with the ability to meet challenging targets
- Relevant academic degree or qualification
Benefits
- Opportunities to learn and grow within a rapidly developing company
- Dynamic organisation reflecting the balance of hands-on operations and strategic development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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