IT Service Desk Analyst providing first line support for IT issues at one of UK's largest electrical wholesalers. Collaborating with teams to ensure efficient incident resolution.
About the role
- Senior Safer Gaming Performance Analyst at Betclic identifying performance improvements for customer protection. Join our multicultural team to shape the future of online gaming.
Responsibilities
- Analyze and monitor performance by mapping detailed workflows, defining relevant KPIs, and building intelligent tools for dynamic tracking.
- Identify opportunities for improvement and implement action plans to optimize processes, ensuring alignment with industry standards and company objectives.
- Contribute to strategic planning by translating long-term performance targets into actionable short- and mid-term initiatives.
- Leverage data and analytics to support decision-making: translate business needs into queries, work comfortably with SQL-based environments (e.g., Snowflake), make data accessible and understandable, and collaborate with data teams to extract, analyze, and interpret data for continuous improvement.
Requirements
- Master’s degree from a top engineering or business school (HEC, ESSEC, ESCP, École Polytechnique, Mines, Centrale, etc.) or a top-tier university (Sciences Po, etc.).
- Strong analytical skills to inform decision-making and strategy.
- Strong interest in data analytics and data visualization.
- Problem-solver with a meticulous attention to quality and detail.
- Excellent verbal and written communication skills.
- Customer-focused with a results-oriented mindset in changing situations.
- Ability to work collaboratively with cross-functional teams, including Product, Tech, Operations, and Data.
- Ability to thrive in a fast-paced, dynamic environment, managing multiple priorities and projects simultaneously with resilience.
- Full professional fluency in English and French.
Benefits
- 25 days of paid leave plus 10 RTT days.
- Ticket Restaurant® card loaded with €11 per day (€6 per day funded by Betclic).
- 100% health insurance coverage for you and your children.
- 50% reimbursement of public transport costs or an annual sustainable mobility allowance (€230 for commuting by sustainable transport) for employees based in Bordeaux.
- Hybrid working model.
- Access to an extensive training catalog, with annual opportunities for professional development.
- Exceptional office spaces with a rooftop terrace offering views of La Cité du Vin.
- Internal events to enliven everyday life.
- On-site sports classes and organized tournaments (Pilates, circuit training, boxing, yoga, futsal, padel, tennis, etc.).
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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