Customer Experience Specialist focusing on order management and logistics tasks for DSM - Firmenich in Brazil. Collaborating with customers and internal teams to ensure service excellence.
About the role
- Member Support role providing assistance to residents and homeowners at Belong. Handling inquiries, requests, and issues with empathy and clarity in a team-focused environment.
Responsibilities
- Support residents and homeowners through inquiries, requests, and issues with empathy and clarity
- Own cases end to end, ensuring timely and effective resolution
- Work cross-functionally with Operations, Home Quality, Move-Ins, Engineering, and other teams
- Use Foundation and internal tools to manage, track, and document cases
- Manage multiple cases simultaneously while maintaining high service standards
- Communicate proactively, setting clear expectations and timelines
- Identify recurring issues and suggest process improvements
- Represent Belong’s values in every interaction, with a strong Member-Obsessed mindset
Requirements
- Experience in customer support, operations, hospitality, or service-oriented roles
- Strong problem-solving skills and a service-first mindset
- Highly organized, with strong attention to detail
- Clear written and verbal communication skills
- Comfortable working cross-functionally and in fast-paced environments
- Ability to quickly learn and use internal systems (CRM / operational tools experience is a plus)
- Calm, empathetic, and solutions-oriented under pressure
- Commute to this job’s location
- 1+ years of experience in Customer Service
Benefits
- Be part of a team that truly cares about people and experience
- Have real impact on how residents and homeowners feel every day
- Grow in a culture that values ownership, clarity, and excellence
- Build meaningful work alongside people who care
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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