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About the role
- Collection & Recovery Support Specialist ensuring accurate financial transaction processes at BECU. Playing a central role in member support while managing account closures and debt management activities.
Responsibilities
- Handle all account transitions from active to charge-off status, ensuring accuracy and compliance while supporting membership termination processes.
- Complete system updates and documentation for involuntary closures of deposit and revolving accounts.
- Execute system maintenance and documentation for loan modifications related to bankruptcy, loss management, or the Member Assistance Department.
- Process and follow up on external debt management program requests, communications, and related correspondence.
- Reconcile and report all appropriate general ledger activity to Accounting.
- Maintain a high level of discretion and confidentiality when handling sensitive member or employee information.
- Respond to internal and external inquiries promptly, courteously, and professionally.
- Uphold a consistent standard of professional, member-focused service in all interactions.
- Investigate and resolve exception transactions and out-of-balance conditions quickly and effectively.
- Manage daily incoming mail and monitor department email inboxes to ensure timely processing and follow-through.
- Support the team with other assigned duties.
Requirements
- High school diploma or equivalent required
- Minimum two years of operational experience at a Financial Institution required
- Experience with collections, insurance, lending products, bankruptcy, or garnishments preferred
- Detail orientated, with a high degree of accuracy and the ability to make recommendations based on information obtained
- Ability to exercise confidentiality and discretionary judgment
- Ability to work well under deadlines
- Ability to work independently and as a team member, while using discretion in decision making & sound judgment in problem solving
- Verbal and written skills to effectively communicate and provide customer service.
Benefits
- 401(k) Company Match (up to 3%)
- 4% annual contribution to your 401(k) by BECU
- Medical, Dental and Vision (family contributions as well)
- PTO Program + Exchange Program
- Tuition Reimbursement Program
- BECU Cares volunteer time off + donation match
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