Hybrid Associate Account Director, Enterprise

at Bazaarvoice

• Job title: Associate Account Director, Enterprise
• Job type: Full Time
• Experience level: Lead
• Salary: $80,000 - $125,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Austin, United States

About the role

• Associate Account Director supporting Enterprise sales at Bazaarvoice. Responsible for customer retention and operational efficiency in high-value accounts.

Responsibilities

• As an Associate Account Director, your core mission is to enable senior sellers to focus on strategic growth and new revenue by owning critical retention and administrative processes.
• Directly manage the full renewal sales cycle for a dedicated portfolio of smaller-sized contracts. This includes timely outreach, negotiation of terms, and contract closure, ensuring zero churn in this segment.
• Serve as the primary point of contact for routine customer inquiries related to billing, basic contract questions, and operational support for our Enterprise customers.
• Collaborate closely with senior ADs to assist with strategic tasks, including preparing renewal forecasts for the small-dollar segment, assisting with multi-threading and account mapping documentation, and gathering necessary data to support strategic presentations.
• Proactively monitor customer health metrics for assigned accounts, flagging potential risks related to renewals or usage to the senior AD and Client Success team.
• Become fluent in using our CRM (Salesforce) and pricing tools to ensure meticulous pipeline management, accurate forecasting, and complete adherence to all internal sales processes.

Requirements

• 1-4 years of professional experience in an account support, inside sales, sales development, or account management role within a B2B SaaS environment.
• Demonstrated ability to manage multiple priorities, execute complex administrative processes flawlessly, and maintain exceptional attention to detail in contract management.
• Familiarity with CRM software (Salesforce highly preferred) and strong working knowledge of Microsoft Office or Google Workspace.
• A motivated self-starter who thrives in a supportive, team-centric environment and is eager to learn complex enterprise sales cycles from experienced leaders.