Customer Service Consultant providing a link between online and in - store experiences at CarMax. Support customers in their car buying journey through inbound inquiries and sales leads.
About the role
- Customer Care Manager responsible for supporting Barco's Service Business Partners and ensuring service support. Developing relationships and managing product performance through data and meetings.
Responsibilities
- Responsible to develop and support Barco’s Service Business Partners by maintaining and offering consistent service support.
- Compiles, edits, and gathers accurate data and information pertinent to reports.
- Manages assigned products and assists partners in achieving satisfactory performance.
- Schedules regular meetings with Business Partners for information gathering.
- Coordinates efforts with field service representatives for timely emergency visits.
- Conducts formal & informal spot Training Classes to ensure partner weaknesses are addressed.
- Works closely with Sales to develop new and existing dealers.
Requirements
- Bachelor's Degree in appropriate technical subject or equivalent certification and/or business experience plus 7 to 10 years industry experience.
- Computer literate with strong communication & writing skills.
- 10 years industry experience.
- Ability to make decisions under pressure of time on limited information
- Anticipating potential problems in order to proactively take action
Benefits
- Familiarity with latest technical information, bulletins, and service programs
- Commitment to conducting business with integrity and compliance.
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Service Consultant providing support to customers in their car buying journey at CarMax. Guiding customers through online and in - store purchasing processes while achieving sales targets.
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