Branch Manager leading daily operations and business development at BancFirst. Focus on customer relationships and community presence in Oklahoma.
Responsibilities
Responsible for the dual purpose of managing daily branch operations and driving aggressive business growth
Focus on acquiring new commercial and high-net-worth retail relationships
Increase deposit market share and originate loans
Lead branch staff, ensure regulatory compliance, and enhance the bank’s community presence
Manage the day-to-day operations of the branch including all Banker functions such as paying and receiving teller transactions, opening new accounts, and making referrals of BancFirst products
Manage the customer service level of the Universal Bankers and Tellers
Responsible for coaching, counseling, and disciplinary action of branch personnel
Conduct monthly score card performance reviews with each employee
Analyze customer base and current sales strategies and identify opportunities to increase sales and profits
Perform market research to identify new opportunities and engage with executives to establish strategies pursuing those new opportunities
Make external sales calls to potential customers
Sell bank products including deposit products, treasury services, loans and lines of credit
Network through community involvement and projects
Requirements
Minimum of 5+ years in financial services, with proven experience in sales, business development, and staff supervision
Ability to motivate staff and assist in maintaining goals
Maintain the highest standards of customer service and promptly respond to customer complaints
Proficient in opening new accounts, servicing accounts, and working in a teller position
Able to interact with other offices and departments for accurate resolutions to problems/errors, in addition to the timely completion of job tasks
Flexible and able to work additional hours when crucial to the branch environment
Customer and Employee conflict management
Knowledge of sales tools and presentation
Knowledge of federal, state, and bank policy, procedure and regulations
Critical thinking skills
Excellent interpersonal, listening, verbal and written communication skills
Must be able to work well under stress and deadlines
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