Patient Specialist educating patients on home monitors and providing support at IronRod Health. Handling call volume and managing client accounts in a healthcare setting.
About the role
- Customer Success Manager supporting customer onboarding and engagement for top clients in IT. Collaborating with stakeholders to enhance customer relationships and implement success strategies.
Responsibilities
- Onboarding of new customers, including analysis of development and growth potential together with the responsible Account Management team
- Proactive customer communication, e.g., conducting regular check-ins and ensuring customers derive maximum value from our solutions
- Development and implementation of individual success plans to secure long-term customer retention
- Close collaboration with vendors to stay up to date on products and solutions and to share insights with internal teams
- Internal and external stakeholder management with Sales, Marketing, Professional Services and management levels
Requirements
- Completed commercial vocational training with relevant further qualifications, or a degree in business administration (e.g., Sales, Marketing, Business Administration)
- Several years of experience in Account Management, Customer Success Management or project management — ideally within a corporate IT environment
- Experience working with Cisco Systems and other vendors
- Desirable: Certification as a "Cisco Customer Success Manager"
- Strong customer orientation, excellent communication skills and strategic thinking
- Fluent German, good English skills
Benefits
- Performance bonuses and employment within a stable, growing industry with collective bargaining agreements
- Company car, also available for private use
- Participation in the company stock program, including subsidized share grants and support for company pension plans
- Flexible working time models (e.g., part-time, flextime, ...) and mobile/remote working
- Access to an external employee assistance platform for all life situations (e.g., advice on caring for relatives, childcare services, support with personal or professional issues, ...)
- Health prevention measures and sports offers, e.g., EGYM Wellpass or bike leasing
- Numerous training and development opportunities in our VINCI Academy for your individual professional and leadership career, and much more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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