Lead the Delivery & Customer Success team at Optiml, ensuring client value through complex software implementations and efficient operations. Executive collaboration for enterprise clients in real estate and energy.
About the role
- Senior Customer Success Manager supporting key aviation customers across the EMEA region. Building relationships and driving customer satisfaction through innovative software solutions.
Responsibilities
- Serve as the primary point of contact and trusted advisor for assigned aviation customers.
- Develop strong, long-term customer relationships at both operational and executive levels.
- Conduct regular business reviews to monitor adoption, performance, and value realisation.
- Drive high customer satisfaction and NPS performance across the portfolio.
- Ensure timely renewals and proactively mitigate risks to retention.
- Monitor customer health scores and take strategic actions to improve engagement.
- Identify opportunities for value expansion within existing accounts.
- Collaborate with Sales teams to propose relevant solutions and services.
- Build deep expertise in aviation operations and how customers use our products.
- Gather customer requirements and translate them into structured PRD documentation.
- Act as the customer advocate internally - ensuring product decisions reflect real-world needs.
- Manage onboarding, training, and adoption programs for new customers or product expansions.
- Work closely with Support, Product, Sales, and Engineering teams to resolve issues and deliver a seamless customer experience.
Requirements
- Bachelor’s degree in Business, Marketing, or a related field (or equivalent practical experience)
- 3+ years of experience in **customer success **or **account management**
- Strong communication and presentation skills
- Confidence in engaging with clients across multiple channels (phone, email, events, virtual meetings)
- Experience with CRM systems (e.g., HubSpot)
- Highly organized with a strong attention to detail and a proactive mindset
- Fluent in **English** (additional European languages are an asset)
Benefits
- Join a global aviation software group with a local, collaborative culture
- Professional development and international career growth opportunities
- Work with cutting-edge technology that shapes airport operations
- Supportive and dynamic team environment
- Hybrid or remote flexibility depending on location
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Success Manager serving as primary contact for eye care practitioners. Overseeing onboarding, training, and technical support while ensuring customer satisfaction with WAVE’s software.
Customer Success Specialist coordinating customer journeys and resolving issues for European clients. Engaging with technical teams to support CSMs in customer success initiatives.
Customer Success Team Lead maximizing customer engagement and operational effectiveness on Clutch's platform. Overseeing customer retention strategies and mentoring team members in a hybrid work environment.
Customer Success Representative providing support for French and English speaking users. Guiding users through the platform and resolving issues in a hybrid environment.
Manager executing VMware Customer Success initiatives at SHI, focusing on VCF adoption and retention. Collaborating across teams to enhance customer value and drive successful outcomes.
Senior Customer Success Manager managing Enterprise and SMB clients at Relo Metrics. Focused on client retention and revenue growth in the sports sponsorship data solutions sector.
Client Experience Manager serving as an advocate for LightEdge clients. Developing strategies for maintaining client retention and identifying growth opportunities while collaborating with sales.
CRM Campaign Manager managing email, SMS, and WhatsApp campaigns for UK's leading roof tent brand TentBox. Focused on driving engagement, traffic, and revenue through advanced segmentation and performance optimization.
Customer Success Manager ensuring commercial customers achieve measurable success with Iru's AI - powered platform. Leading onboarding and customer engagement in a hybrid role.