Client Manager overseeing client portfolios and compliance deliverables at an accountancy practice. Progression to Practice Manager with operational oversight and team leadership responsibilities.
About the role
- Client Partner at Apply Digital managing high-value client relationships and driving business impact across multiple sectors.
Responsibilities
- Have a leadership role across a portfolio of accounts on the East Coast, accountable for account growth, customer and team satisfaction, and financial goals.
- Develop actionable client account plans to drive organic account growth and support regional growth targets.
- Position Apply as a strategic partner, and become a trusted advisor to our most senior clients.
- Provide overall account leadership to ensure we deliver high-quality work that satisfies our customers, earning new work for Apply.
- Ensure that our client’s needs, priorities and goals are well communicated to the Apply team.
- Develop strong relationships with Apply team leads and other members of your accounts.
- Collaborate with Business Development Directors in the East to support new business efforts in the region.
Requirements
- At least 10 years experience in enterprise Client Services for a digital agency, strategic consultancy or digital product studio.
- Extensive experience high-value client accounts across diverse industries, with a track record of driving strategic growth and delivering measurable business impact.
- Deep expertise working across digital products, platforms, and creative, content, and commerce solutions.
- A strategic relationship builder and a great listener who can quickly build trust and rapport with C-level executives as well as more junior day-to-day contacts.
- An innovative thinker and a solution-focused problem solver who can juggle multiple priorities and thrives in ambiguity.
- Someone who exhibits a high degree of independence, gravitas and autonomy in decision-making.
- Prior experience managing dynamic multi-million dollar accounts in with many stakeholders and competing priorities.
- A track record of successfully growing accounts with high client and team satisfaction.
- A commitment to the delivery of quality to both clients and end users.
- Entrepreneurial, collaborative, and an adept negotiator.
- An empathetic leader who seeks common ground.
Benefits
- Great projects: Broaden your skills on a range of engaging projects with international brands that have a global impact.
- An inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.
- Learning opportunities: We offer generous training budgets, including partner tech certifications, custom learning plans, workshops, mentorship, and peer support.
- Generous vacation policy: Work-life balance is key to our team’s success, so we offer flexible personal time offer (PTO); allowing ample time away from work to promote overall well-being.
- Customizable benefits: Tailor your extended health and dental plan to your needs, priorities, and preferences.
- Flexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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