IT Support Analyst providing technical support via phone, chat, and in person to employees. Ensuring the proper functioning of IT resources and user experience.
About the role
- Field Service Support Technician performing preventive and remedial maintenance for Applied Materials. Assisting customers and ensuring operational quality with a focus on customer satisfaction.
Responsibilities
- Assists in planning the daily work schedule within assigned territory to ensure completion of Preventive Maintenance and remedial maintenance
- Uses escalation policies as required to keep management informed of down situations
- Verifies and approves the operational quality of system equipment
- Performs daily, weekly, monthly, quarterly, biannual, and annual periodic maintenance on systems within established time frames
- Performs wet cleans as required
- Instructs customers in the operation and maintenance of systems
- Troubleshoots and corrects process variations on systems partially with assistance from senior engineers
- Assumes responsibility for complete customer satisfaction within assigned accounts
- Assists in planning, communicating, and co-ordinating support plans with customer management
- Performs start-up, warranty, paid service, and service contract activities
- May need technical assistance in performance of daily responsibilities
Requirements
- This is a physically demanding position
- extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs.
- ability to distinguish between colors
- ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise
- use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.
Benefits
- supportive work culture that encourages you to learn, develop, and grow your career
- programs and support that encourage personal and professional growth
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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