Hybrid IT Support Technician

at Saft

• Job title: IT Support Technician
• Job type: Internship
• Experience level: Entry level
• Salary: Not specified
• Degree requirement: Associate's Degree
• Location requirements: Hybrid, Toulouse, France

About the role

• Internship as IT Support Technician at network leader SAFTI, providing first-level IT support and assistance. Engage with infrastructure team to enhance user experience and technical documentation.

Responsibilities

• User support: You will contribute to first-level technical support (software, hardware, network) and assist users in resolving their issues.
• Diagnosis and troubleshooting: You will help identify technical incidents and participate in their resolution, with support from the team.
• Installation and configuration: You will be involved in preparing, installing, and configuring workstations and equipment (PCs, printers, etc.).
• Ticket management: You will participate in tracking support requests (opening, updating, closing) and communicating with users.
• IT maintenance: You will contribute to maintenance tasks (updates, patches, backups) to ensure service continuity.
• Remote support: You may handle requests remotely using dedicated tools.
• Documentation: You will help write and update technical procedures and how-to guides.
• Security awareness: You will be introduced to IT security best practices and help promote them to users.

Requirements

• You are currently studying for a Bac+2 to Bac+5 degree in IT (equivalent to an associate to master’s level).
• You want to develop your skills in IT support.
• You have good written communication skills.
• You enjoy working in a team and learning from others.
• You are known for your service-oriented approach and strong communication.
• You are curious, responsive, and motivated.

Benefits

• Amazing team moments: every occasion is a celebration 🥳
• A supportive, stimulating work environment centered on an ambitious project ✨
• Fresh fruit delivered twice a week to keep your energy up 🍑 🍌
• Knowledge sharing and mutual support across teams.
• A quality coffee machine (Nespresso, what else?) ☕
• Modern, spacious offices for work and meetings 🏢
• A remote work policy to support work-life balance 🏡
• A warm, well-organized onboarding into our team 🌞
• All the tools you'll need: PC, keyboard, noise-cancelling headset, etc. 🖥️