Account Director establishing and maintaining strong client relationships for tailored IT solutions at CDW. Developing sales strategies while ensuring client satisfaction and retention to drive revenue.
About the role
- Sales and Account Executive at Amadeus leading airline partnerships across India and the subcontinent. Spearheading business development and nurturing long-term relationships in a dynamic travel technology environment.
Responsibilities
- Lead airline partnerships across India and the subcontinent.
- Spearhead pipeline growth and business development for key airline accounts.
- Own a portfolio of airline customers and drive new sales opportunities while nurturing long-term relationships.
- Expand account engagement through short-term initiatives and long-term strategic roadmaps – ensuring timely renewals, strong retention, and identification of new opportunities.
- Collaborate closely with cross-functional teams to meet customer expectations and align with Amadeus’s strategic objectives.
- Engage with key client stakeholders (often C-level executives) and balance their expectations with Amadeus’s business goals.
- Take full ownership of each account: stay well-versed in commercial terms, support needs, delivery timelines, and scope of services.
- Consultative Partnership: Understand client business and local market challenges; articulate how Amadeus solutions drive value.
- Relationship Building: Establish and nurture strong relationships with key stakeholders — especially C-suite executives.
- Customer Advocate: Serve as the voice of the customer within Amadeus, championing their needs and vision.
- Deal Management: Drive internal deal approval process; manage complex sales pursuits from proposal through negotiation.
- Business Reviews: Conduct regular review meetings, track objectives, and discuss performance metrics.
- Cross-Functional Collaboration: Work with globally distributed teams to ensure commitments are met.
- Thought Leadership: Encourage client participation in Amadeus-led events and conferences.
- Satisfaction & Retention: Proactively drive customer satisfaction and loyalty initiatives.
Requirements
- Education: Bachelor’s degree required (MBA preferred).
- Experience: 10+ years in account management and sales with proven revenue growth. Airline/travel/tech industry experience highly desirable.
- Industry Knowledge: Strong understanding of airline operations and technology (PSS, retailing, analytics, digital transformation).
- Strategic & Analytical Skills: Ability to operate in a matrixed environment; strong analytical and decision-making skills.
- Negotiation & Drive: Goal-oriented, persistent, excellent negotiation skills.
- Collaboration: Effective independently and in teams; comfortable coordinating across geographies.
- Communication: Exceptional written and verbal skills; English fluency required; regional language proficiency a plus.
- Adaptability: Culturally aware, resilient, and able to manage complexity.
- Travel Required: Yes – approximately 25% (within India and occasionally internationally).
Benefits
- A critical mission and purpose - At Amadeus, you'll power the future of travel with a critical mission and extraordinary purpose.
- A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
- Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions.
- A caring environment – Amadeus fosters a caring environment that supports both professional growth and personal well-being.
- A complete rewards offer - Amadeus provides attractive compensation packages, including salary, bonus, caregiving and health benefits.
- A flexible working model - Embrace our flexible working model, enabling you to excel wherever and however you work best.
- A diverse, equitable, and inclusive community – We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment.
- A Reliable Company - Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees.
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