Services Manager leading ALONE’s support services for older people in Ireland, building strategic partnerships and delivering excellence in service delivery.
Responsibilities
Lead and deliver ALONE’s core services, including Support Coordination, Befriending (Visitation & Telephone), Volunteer Engagement and Technology Support for older people.
Drive strong, strategic partnerships with local Statutory, Community and Voluntary organisations to maximise impact.
Champion ALONE’s mission locally, promoting services, building referral pathways and expanding community capacity to support older people.
Ensure excellence in service delivery, meeting all HSE agreement objectives and delivering accurate, timely reporting.
Identify and address service gaps, collaborating across sectors to design and implement effective, person-centred solutions.
Provide impactful reports to funders, stakeholders and leadership using data to tell the story and shape the future.
Inspire high-performing teams through effective people management, continuous development and a strong culture of improvement.
Deliver on ALONE’s strategic goals, aligning your team’s work to achieve ambitious targets and lasting change.
Additional duties as assigned.
Requirements
Self-motivated person who is committed to ALONE’s mission.
Educated to Degree Level or significant relevant experience.
Minimum 3 years proven experience in service operations.
Able to maintain the highest standards of confidentiality, discretion and respect.
Minimum of 2-year staff management experience, including support and performance management of teams.
Excellent interpersonal and communication skills to engage effectively with stakeholders both internally & externally.
A collaborative team player who fosters strong internal and external relationships.
Proactive problem-solver, using innovation to improve service delivery and support independent older person and the people we serve.
Strong time management and organisational skills to prioritise workload and meet KPIs.
Benefits
Full-time employees can enjoy a 35-hour working week.
Annual Salary Reviews
Time Off in Lieu
Mileage Policy in place for applicable roles
Death in Service - after 6 months’ probation successfully completed.
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