Customer Success Manager responsible for client relationships and growth strategies for HSI products. Focused on account retention and upsell with high value customers in Australia.
About the role
- Customer Success Specialist managing onboarding and client relationships for smart-home technology at Allegion. Providing technical support and enhancing client operations through proactive engagement.
Responsibilities
- Serve as the primary point of contact for clients, building and maintaining strong relationships through consistent engagement and support.
- Guide clients through integration processes, providing technical assistance and ensuring the success of their self-touring implementation.
- Identify and capitalize on opportunities to enhance client operations through strategic upselling and cross-selling of additional solutions.
- Lead comprehensive onboarding and training programs to ensure clients fully understand and utilize the platform's capabilities.
- Conduct periodic client site visits to provide hands-on support, deliver training, and strengthen business relationships.
- Work closely with internal teams to relay client feedback and contribute to product development initiatives.
Requirements
- Minimum 3 years of professional experience, with at least 1 year in a Tech environment preferred.
- Demonstrated experience with Smart-Home / Integrations and technical troubleshooting.
- Proven track record of successful upselling and cross-selling in B2B environments.
- Experience in real estate software, property technology, or related industries.
- Outstanding interpersonal and communication skills with a client-first mindset.
- Ability to travel occasionally to client locations (10%-20%).
- Knowledge of property management software and IoT-based solutions.
- Advanced problem-solving abilities and strong client needs analysis skill.
- High School Diploma or the equivalent.
Benefits
- Health, dental and vision insurance coverage, helping you “be safe, be healthy ”.
- A commitment to your future with a 401K plan, offering a 6% company match and no vesting period.
- Tuition Reimbursement.
- Unlimited PTO.
- Employee Discounts through Perks at Work.
- Community involvement and opportunities to give back so you can “serve others, not yourself”.
- Opportunities to leverage your unique strengths through CliftonStrengths testing and coaching.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Customer Success Manager maintaining strong relationships with HSI's small - medium clients and ensuring product satisfaction. Achieving account growth and renewal objectives in Australia, specifically in Sydney.
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