Senior Implementation Manager overseeing complex enterprise implementations for a leading benefits platform. Managing diverse stakeholder engagements and driving project success across large organizations.
About the role
- Implementation Consultant managing Mid-Market customers in the Implementation phase. Guiding clients towards maximizing value from Agicap's Treasury platform in a dynamic environment.
Responsibilities
- Manage a portfolio of Mid-Market customers in the Implementation phase.
- Manage both operational Finance employees and the Head of Finance/CFO/CEO on the customer side.
- Drive customer engagement by developing a deep understanding of your client’s strategic, financial and operational goals.
- Become an Agicap product expert and use this knowledge to effectively guide customers towards their desired outcomes.
- Take ultimate ownership for Customer Health and Onboarding turnaround time.
- Make sure that customers get maximum value from Agicap and give them insight into this through high-touch engagements.
- Be the voice of the customer back into our organization
Requirements
- 1-2 years of work experience in a professional environment. Ideally, experience in customer-facing roles (Consulting, Advisory, or B2B SaaS)
- Native Spanish speaker and fluent in English
- Strong prioritization skills and ability to get things done, focused on customer needs and business impact
- Analytical mindset with a high sense of accountability and ownership
- Ability to quickly adapt to change and thrive in a fast-growing environment, always keeping a positive attitude
- Excellent listening skills, empathy, and a customer-centric approach
- Comfortable working with diverse teams (Sales, Customer Success, Tech, Product, etc.)
Benefits
- Opportunity to join a fast-growing company and play a key role in our journey
- Competitive salary and clear growth perspectives
- Dynamic and learning-oriented work environment
- Collaborative and supportive team with a strong entrepreneurial mindset
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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