Hybrid Talent Operations Advisor I

at Acosta

• Job title: Talent Operations Advisor I
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: Associate's Degree
• Location requirements: Hybrid, Jacksonville, United States

About the role

• Talent Operations Advisor I responsible for creating a seamless onboarding experience at Acosta Group. Focusing on high-volume support and positive candidate interactions.

Responsibilities

• Serve as the first point-of-contact for future associates resolving their questions related to their outstanding onboarding journey tasks such as I-9, Background consent, required trainings, and access issues.
• Ensure a positive candidate experience, acting as the future associates guide through the process.
• Use case management tool to record inquires and respond to inquiries within the defined Service Level Agreements (SLAs)
• Assist Talent Acquisition team to review job profiles and open requisitions as needed
• Partner with the Talent Acquisition team to ensure end to end process of redeployments of talent are successful
• Seek guidance or escalate more complex and/or confidential inquires/requests to higher level functional support
• Maintain confidentiality of department and associate information according to established practices
• Meet and exceed metrics and Service Level Agreements (SLAs) where applicable
• Perform other duties as required and/or assigned.

Requirements

• Associate's degree in human resources, Business or related field or equivalent education and experience
• Minimum 1+ year experience in a customer service or customer support role
• An associate first mindset with dedication to internal customer service and company culture
• Strong verbal and written communication skills; demonstrated ability to work effectively with peers, management, teammate and candidates
• Strong organizational and time management skills
• Strong attention to detail
• Ability to manage expectations, process and multiple projects simultaneously
• The work environment characteristics described are representative of those an employee may encounter while performing the essential functions of this job.

Benefits

• Job may require moderate physical effort including lifting materials and equipment weighing less than 50 pounds.
• Personal protective equipment may need to be worn.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.