Hybrid Human Resource Investigator

at Acosta

• Job title: Human Resource Investigator
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Oracle, ServiceNow
• Location requirements: Hybrid, Jacksonville, United States

About the role

• Conducts HR investigations ensuring compliance with laws, prioritizing caseload and independently determining strategies. Research and resolve complex HR issues while maintaining confidentiality.

Responsibilities

• Analyzes initial complex allegation reports and plans the investigation strategy with a focus on mitigating risk by ensuring compliance with laws, policies, and processes.
• Interviews associates, witnesses, and other parties to gather, verify, and/or corroborate evidence.
• Analyzes and interprets information, documentation, and evidence to make informed determinations about allegations resulting in the timely closure of investigations.
• Escalates critical investigations as appropriate.
• Utilizes case management to prioritize and bring investigations to completion within established service level agreements.
• Research and/or review legal and regulatory information, company policies, processes, and standards, to learn relevant information and incorporate it into investigative work.
• Uses appropriate tools and technology to thoroughly evaluate and understand the evidence and its significance to an investigation.
• Stays apprised of relevant laws, regulations, and industry trends related business lines.

Requirements

• Bachelor's: Auditing, Human Resources, Employee Relations, Business, or related field.
• Four to Seven (4-7) years of work-related human resources and employee relations experience with multistate experience required, international experience preferred.
• Demonstrated experience in interviews, investigations, case management, extensive documentation review and analysis, with a track record of effective collaboration, and deep HR expertise.
• Knowledge of applicable local, state/province, and federal/national laws and regulations related to employment.
• Familiarity with key government agencies in HR compliance and employee relations domains, with the ability to articulate relevancy and make applicable recommendations (FMLA, ADAA, OFCCP, DOL, EEOC, etc.).
• Strong technical aptitude, including experience with HRIS and case management systems data and reporting required; experience with Oracle HCM and ServiceNow preferred.
• Ability to communicate effectively with all levels of the organization, including facilitating training on employee relations and compliance topics.

Benefits

• Professional Human Resources certification (PHR) or applicable HR accreditation strongly preferred.
• Available to work extended hours to complete projects and meet business demands, as needed.