Customer Success Manager II at RapidScale driving customer relationships and managing cloud service performance for technology solutions. Advocating for customer success and addressing their needs proactively.
About the role
- Vice President, Client Success responsible for managing services and ensuring client satisfaction. Leading the Client Success team at Ventra Health for healthcare solutions.
Responsibilities
- Responsible for best-in-class client service and delivery and strategic planning.
- Maintain long-term executive/client level relationships for key accounts.
- Manage, develop/train, and lead the Client Success team.
- Oversee the successful implementation of new clients and programs.
- Implement and maintain KPIs and analytics for all client accounts performance.
- Ensure client concerns and issues are resolved timely.
- Central point of contact for integration with all departments.
Requirements
- Bachelor’s or higher degree in Healthcare, business or related fields.
- Ten (10) years of progressive responsibility in Healthcare.
- Seven (7) years in healthcare, revenue cycle management, or related field.
- Basic familiarity with medical billing and terminology.
- Basic familiarity with the current regulatory environment for healthcare.
- Ability to read, understand, and apply state/federal laws, regulations, and policies.
- Ability to communicate with diverse personalities in a tactful, mature, and professional manner.
- Ability to remain flexible and work within a collaborative and fast paced environment.
- Proven strong leadership/management skills.
Benefits
- Eligible for performance-based incentive plan
- Referral bonus available for referring a friend
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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