Junior Customer Service Specialist managing customer inquiries with e - commerce focus in Slovakia. Handling omnichannel support while building relationships with customers and merchants.
About the role
- Student role in Payment Support ensuring correct processing of customer payments. Contributing to customer satisfaction with focus on friendly and solution-oriented communication in Berlin.
Responsibilities
- Telefonischer Erstkontakt bei fehlgeschlagenen Zahlungen; freundlich, lösungsorientiert
- Ursachenanalyse & Klärung (z. B. SEPA, Kontodaten, Limits)
- klare Vereinbarung der nächsten Schritte
- Follow-up & Dokumentation; saubere Übergaben für die weitere Bearbeitung
- Unterstützung bei wiederkehrenden Prozessen (z. B. Vorbereitung Zahlungsläufe, Mahnläufe, Inkassoübergaben)
Requirements
- Eingeschriebene:r Student:in, noch mind. 2 Semester
- Deutsch C2 (mündlich & schriftlich), Englisch B1/B2
- Sicher in Excel & Word
- schnelle Auffassungsgabe, telefonstark, ruhig & fokussiert
- Erste Erfahrung im Kundenkontakt (Telefon/E-Mail) (Nice-to-haves)
- Interesse an Erneuerbaren Energien und neuen Technologien (Nice-to-haves)
Benefits
- Flexibilität: Remote-freundlich plus lebendiges Office in Berlin
- 30 Tage Urlaub zum Auftanken
- Mobilitätsbudget – bewege dich, wie du willst
- Diverses, internationales Team mit echtem Zusammenhalt
- Hohe Eigenverantwortung für eigene Projekte & Fälle
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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