Customer Service Officer managing day - to - day queries and order processing for a global leader in thread manufacturing. Aiming for high - quality service and customer satisfaction in Sri Lanka.
About the role
- Junior Customer Service Specialist managing customer inquiries with e-commerce focus in Slovakia. Handling omnichannel support while building relationships with customers and merchants.
Responsibilities
- Handle cases from customers (omnichannel) with experienced CX employee support
- Build positive relationships with merchants and customers, as well as business partners
- Update knowledge daily: CX support standards and operational procedures
- Follow customer service procedures (e.g. processing and editing data in customer service systems)
Requirements
- Proficiency in Slovak and Hungarian
- A person with excellent communication skills and a high level of empathy
- Interest in online shopping and the e-commerce environment
- Ability to work across multiple communication channels
- Reliability and a strong sense of responsibility
Benefits
- The first 3 months of paid training
- Two-shift work in an equivalent working time system from Monday to Sunday
- Quarterly bonus dependent on your monthly results
- An informal work atmosphere in a professional team
- Greatly located offices (e.g., with well-equipped kitchens, bicycle parking) and excellent work tools (e.g., height-adjustable desks, ergonomic chairs, interactive conference rooms)
- A wide package of non-wage benefits in a cafeteria system - you decide what you use (we have, for example, medical, sports, and lunch packages, insurance, shopping vouchers)
- English classes paid for by us
- A training budget, inter-team tourism, and an internal educational platform with training on various topics
- A day off for volunteering, which you can use alone, with a team, or with a larger group of people connected by a common goal
- Company special events - Spin Kilometers, Family Day, Fat Thursday, and many other occasions that we celebrate
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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