Call Center Agent handling client inquiries for our partner insurance companies. Engage in inbound calls without sales or legal advice while documenting data carefully in CRM systems.
About the role
- Trilingual Call Center Representative supporting 14 countries 365 days a year at Cinemark. Collaborating with vendors and resolving technical issues in a dynamic call center environment.
Responsibilities
- Provide trilingual support to 14 countries 7 days a week, and 365 days a year
- Work closely with part vendors to analyze, diagnose, and replace parts as needed
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Identify and communicate effectively with various departments of the organization.
- Multi-task using various software platform.
- Demonstrates initiative, problem solving ability, adaptability and flexibility.
- Maintain performance objectives such as attendance and Key Performance Indicators.
- Perform other duties as required and assigned by Supervisor and upper management.
Requirements
- Trilingual (English/Spanish/Portuguese) is required
- A positive, resilient, and self-directed attitude – interested in “figuring out” solutions
- Critical thinking and exceptional analytical skills
- Excellent oral/written communication skills
- Theater operation knowledge and experience is an asset
- 1+ year(s) in a call center environment is a plus
- Basic knowledge of Windows OS and Linux OS environments
- Must have intermediate level of experience in email usage, MS Word, and MS Outlook.
- Must be available to work a flexible schedule that may include evenings, holidays and weekends
Benefits
- Employee Discount
- 401(k) Matching*
- Growth Opportunities
- Education Assistance*
- Health Benefits*
- Parental Leave*
- Paid Time Off*
- Daily Pay*
- Free Movies*
- * Benefits may vary by career category, so be sure to check the specific details on our career site.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Senior Analyst driving strategic planning at Winover, a credit recovery expert. Focus on operational performance through analytical insights and strategic actions.
Agentes de Atendimento N1 no home office, focados no atendimento de E - commerce chocolate. Trabalhando em equipe e orientando clientes em processos e sistemas.
Contact Center Agent at NBT Bank responsible for customer inquiries through various channels. Support customers with account and product information while ensuring a positive experience.
Senior Analyst responsible for providing data - driven insights to enhance call center performance at MFSG Technologies. Collaborating with teams for continuous operational improvement.
Customer Service role in call center providing support via phone for clients. Requires minimum 3 months experience in similar roles and offers comprehensive benefits.
Team Manager managing day - to - day operations for TELUS Health solutions while ensuring performance metrics achievement. Leading, coaching, and developing team members in a customer - focused environment.
Call Center Registered Nurse providing clinical call center services and education for patients at AssistRx. Act as a liaison between healthcare providers, patients, and advocates to answer clinical questions.
Talent Acquisition Agent for Renewal by Andersen focusing on building a talent pipeline. Collaborate with field managers and manage candidate experience through recruitment processes.
Contact Center Specialist II for CoxHealth managing interactions with consumers and ensuring access to providers. Handling inquiries, centralized scheduling, and enhancing customer service experience.