Call Center Representative for handling inbound customer calls from shareholders and financial professionals. Supporting clients in processing significant financial decisions and providing real - time information solutions.
About the role
- Talent Acquisition Agent for Renewal by Andersen focusing on building a talent pipeline. Collaborate with field managers and manage candidate experience through recruitment processes.
Responsibilities
- The TA Agent will collaborate with field managers to support their hiring needs.
- The TA Agent is expected to leverage best practice recruiting methodologies and incorporate diversity in the candidate search.
- Ensure an understanding of job duties, responsibilities, and business requirements for each role.
- Conduct a high volume of phone screens to reach at least 65% to 75% of our "interested" candidates.
- Schedule interviews for management with a high goal of 75% to 85% show rate.
- Reach out to candidates using our specified methods, timing and reporting.
- Manage the candidate experience through the Applicant Tracking System and Call Center technology.
- Support a level of outbound calling activities when needed, using the calling features in Enabled Plus.
- Source and scout potential talent using key-word searches, social networking, and research tools.
- Leverage in-house ATS to identify, attract, present, and recruit top talent.
- Organize post-interview debrief/feedback with interview teams and candidates.
- Maintain accurate and well-ordered documentation on all candidates, searches, hiring manager's interactions, and other recruiting activities.
- Working hours will be 10:30am - 7:00pm CST.
- Other duties as assigned by supervisor.
Requirements
- High School Diploma or equivalent
- A strong value system, excellent judgment, unquestioned integrity
- Flexible and resilient to adapt to multiple demands, shifting priorities and changing business condition.
- Ability to control conversations in a professional, friendly manner.
- Desire to work in a fast-paced, collaborate environment and effectively drive team results.
- Self-motivated with very strong verbal and written communication skills.
- Strong computer skills including Microsoft office and Applicant Tracking Systems
- Bilingual Spanish/English preferred
Benefits
- Medical/Dental/Vision/Life Insurance
- Health Savings Account contributions
- Paid holidays plus PTO
- 401(k) plan & contributions
- Professional development and tuition reimbursement opportunities
- Charity contributions
- Nationwide career opportunities
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