VP, Product leading strategy and delivery of contact center technologies and workforce optimization. Transforming legacy systems to modern cloud - based platforms for omnichannel customer engagement.
About the role
- Call Center Agent handling client inquiries for our partner insurance companies. Engage in inbound calls without sales or legal advice while documenting data carefully in CRM systems.
Responsibilities
- First point of contact for inquiries from clients of our partner insurance companies
- Handling inbound calls (no sales, no legal advice)
- Careful documentation and maintenance of data in the CRM system
- Forwarding and coordinating inquiries with the responsible lawyers
- Service-oriented support and information for new and existing customers throughout the entire process
Requirements
- Business-fluent German, spoken and written
- Completed commercial vocational training or initial experience in customer service or the gastronomy/hospitality sector
- Availability: 30–40 hours/week (Mon–Fri)
- Good knowledge of Google Workspace
- Soft skills
- Excellent communication skills
- Friendly, service-oriented demeanor
- Careful and reliable working style
- Professional handling of customers
- Quick to get up to speed on new topics
Benefits
- Full coverage of a Deutschlandticket for your commute
- Dogs welcome in the office — we’re happy to have four-legged colleagues
- Corporate Benefits account with attractive offers & discounts for many brands
- Company and team events — because team spirit matters to us
- Company pension plan with a 20% employer contribution — we plan for the future with you
- After-work fun: Nintendo Switch, PS5, darts & table football (foosball) are available
- Free beverages, fresh fruit and muesli are provided
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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